At Fun 36, our members' privacy is not merely a legal obligation — it is a responsibility we take seriously every day. This Privacy Policy explains transparently how we collect, use, store, and protect your personal information when you use our platform, in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Six data protection principles we uphold
All data transmitted between your device and the Fun 36 protected with industry-standard 256-bit SSL encryption. No third party can intercept or read your information in transit.
Fun 36 does not sell, rent, or transfer members' personal information to any advertisers, data brokers, or third parties for marketing purposes without the member's explicit consent.
All personal data handling practices at Fun 36 fully complies with the Malaysian Personal Data Protection Act 2010 (PDPA), the primary legislation governing data privacy in the country.
Members Fun 36 have the full right to access, amend, and request deletion of their personal data at any time. Requests are processed within 14 business days.
Personal data is retained only for as long as necessary for the stated purposes or as required by law. Once that period has passed, data is securely deleted or anonymised.
In the event of any data security breach affecting member information Fun 36, we are committed to notifying affected members and the relevant authorities within the timeframe required by law.
Questions about our Privacy Policy? Get in touch:
Fun 36 takes the privacy and protection of our members' personal data very seriously. This Privacy Policy is written to give you a clear and transparent understanding of how we handle your personal information when you register, use, or interact with our platform at fun36.biz.
This Policy applies to all users of the platform Fun 36 – whether you are simply browsing our website, registering an account, making a deposit via Touch 'n Go eWallet or GrabPay, playing slots or baccarat at our Live Casino, or placing bets on Malaysia Super League or EPL football. In all of these situations, this Privacy Policy governs how we handle your data.
By using the Fun 36, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform and contact us to request account deletion.
Privacy Policy Fun 36 drafted in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia, which is the primary legislation governing the collection, processing, and use of personal data in Malaysia.
Fun 36 only collecting information necessary to provide our services effectively and securely. The following are the categories of information we collect:
| Data Category | Examples of Information | Collection Methods |
|---|---|---|
| Identity Information | Full name, MyKad number, date of birth, gender | Registration form, KYC process |
| Contact Information | Phone number, email address, residential address | Account registration, user profile |
| Financial Information | Payment methods (TnG, GrabPay, FPX), transaction history | Deposit & withdrawal process |
| Usage Data | Games played, bets placed, session duration | Automatic platform activity logs |
| Technical Data | IP address, browser type, device type, operating system | Server logs, cookies |
| Communications | Customer support records, feedback, and complaints | Live chat, email, WhatsApp |
Fun 36 does not collect sensitive information such as biometric data, medical records, or religious information unless required by law or with your explicit consent for a specifically stated purpose.
Fun 36 using personal data collected solely for legitimate and stated purposes. The following are the primary purposes for which your data is used:
Fun 36 process your personal data on one or more lawful bases under Malaysia's PDPA 2010:
Processing is necessary to fulfil the service contract between you and Fun 36 – namely to provide the gaming platform, process deposits and withdrawals, and manage your account.
For specific purposes such as marketing communications, we only process your data with your explicit consent. You may withdraw this consent at any time.
Processing for fraud prevention, system security, and service improvement purposes is based on Fun 36's legitimate interests, which do not override your privacy rights.
Some data processing is required to comply with Malaysian law, including financial record-keeping requirements and reporting to the relevant authorities.
Fun 36 does not sell your personal information to anyone. However, in the following limited and controlled circumstances, we may share your data with trusted third parties:
In all of the above data-sharing cases, Fun 36 ensuring that all recipients maintain a level of data protection equivalent to or higher than our own standards. We do not share your data with data brokers, advertising networks, or any parties not directly involved in the operation of our platform.
Fun 36 implement multiple layers of technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse:
All communications between your browser and Fun 36's servers are protected with 256-bit SSL/TLS. Sensitive data such as payment information is encrypted at rest using AES-256.
Fun 36 members are encouraged to enable 2FA on their accounts. Internal staff accessing sensitive systems are required to use 2FA verification without exception.
Fun 36's infrastructure is protected by enterprise-grade firewalls and an intrusion detection system (IDS). Our security team monitors system activity around the clock.
Access to member personal data among Fun 36 staff is restricted to those who genuinely require it to perform their duties, based on the principle of least privilege.
While we take all reasonable steps to protect your data, no security system is entirely foolproof. We encourage you to use a strong, unique password for your Fun 36 account and never share your login credentials with anyone.
Fun 36 only retain personal data for as long as necessary to fulfil the purpose for which it was collected, or as required under Malaysian law:
| Data Category | Retention Period | Reason for Retention |
|---|---|---|
| Active Account Records | Throughout active account period | Account management & services |
| Financial Transaction Records | 7 years | Malaysian Legal Obligations |
| KYC Documents | 5 years after account closure | AML/KYC Compliance |
| Customer Support Logs | 3 years | Dispute records & quality |
| Game Logs | 2 years | Game dispute resolution |
| Marketing Data | Until consent is withdrawn | Promotional communications |
Once the retention period expires, data will be securely deleted or anonymised so that it can no longer be linked to any specific individual.
Platform Fun 36 use cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. We use three categories of cookies:
These cookies are essential for the core functions of the Fun 36 platform – including login sessions, account security, and transaction processing. The platform will not function properly without them. These cookies cannot be disabled.
These cookies help us understand how users interact with the Fun 36 platform – the most frequently visited pages, session duration, and navigation paths. This information is used to improve the overall user experience. Data is collected in aggregate form and cannot be linked to any specific individual.
These cookies store your personal preferences, such as language settings, favourite games, and your chosen interface display at Fun 36. This allows us to deliver a more personalised experience for you.
You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some parts of the Fun 36 platform.
Under Malaysia's PDPA 2010, you have the following rights regarding your personal data Fun 36 store about you. We are committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of the personal data Fun 36 holds about you. Requests will be processed within 14 business days. A nominal fee may apply for repeated or extensive requests.
If the personal data we hold about you is inaccurate or incomplete, you have the right to request a correction. Changes will be applied within 7 business days of receiving your request.
In certain circumstances, you have the right to request the deletion of your personal data. This right does not apply where we have a legal obligation to retain the data in question.
You may object to the processing of your personal data for direct marketing purposes at any time. Once an objection is received, we will cease using your data for that purpose immediately.
You have the right to receive your personal data in a machine-readable format (such as JSON or CSV) and to transfer it to another service provider if you wish.
In certain circumstances, such as during an investigation into data accuracy, you have the right to request that Fun 36 restrict the processing of your data while the matter is being resolved.
To exercise any of the above rights, submit a written request to privacy@fun36.biz including your full name, Fun 36 account number, and a clear description of your request. We will respond within 14 business days.
In operating the platform Fun 36, some of your personal data may be transferred to or stored on servers located outside Malaysia — primarily in connection with international game software providers and our cloud infrastructure.
In all such cases, Fun 36 ensuring:
Platform Fun 36 may contain links or integrations with third-party services such as payment providers (Touch 'n Go, GrabPay, DuitNow) and game providers. When you click those links or use third-party services integrated within our platform, you will be subject to the respective third party's Privacy Policy and not that of Fun 36.
Fun 36 is not responsible for the privacy practices or content of any third-party sites or services accessed through our platform. We encourage you to read the relevant third-party Privacy Policy before providing any personal information to them.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how Fun 36 handles your personal data, please contact our Data Protection Officer (DPO):
We will respond to all privacy enquiries within 14 business days. For urgent matters or security breach reports, please mark your email as "URGENT – Privacy" and we will prioritise it.
If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection (JPDP) under the Malaysian Ministry of Communications and Multimedia.
Fun 36 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any material changes will be communicated to your registered email address at least 7 days before they take effect. We encourage you to review this page periodically.
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